Refund Policy

Updated: Feb. 10, 2017

CustomResearchPapers.us hereby guarantees that all services purchased through our website will be performed in a professional manner consistent with applicable academic standards and assignment specific instructions provided by you when placing an order.


100% Satisfaction Guarantee

As a customer, you are fully protected by our 100% Satisfaction Guarantee. If you are not entirely happy with our service for any reason, we will do our best to resolve all issues to your full satisfaction.

If you feel that your paper does not comply with the original instructions, or you want some part of it corrected or edited to your liking, we will revise your assignment the unlimited number of times - until you're completely satisfied.

You may request FREE revision of your order during the first 14 days from the date of order completion.

How to send a revision request:

Login to your account and open your order page, then click 'Send for revision' button at the top right corner of the screen and type your comments. Your revision request should very specific and framed. Please, explain what exactly doesn't comply with your initial order instructions and provide detailed guidelines for revising your paper.

Depending on the scope of work and current availability of your writer, the revision request will be processed within 24-48 hrs. If you have specific deadline requirements, please provide them in your revision comments as well.


Order Cancellation

Please, note that you may cancel your paid order within first 8 hours of purchase. There will be no refunds for cancellations made after 8 hours.

In order to be eligible for a full refund, you should send your communication of cancellation within first 2 hours from when you received your receipt.

If you send your communication of cancellation later than 2 hours and if your order has already been processed by then, we may, at our discretion, deduct any costs associated with fulfilling your request. In this case, we may withhold up to 50% of the amount paid, including the writer’s fees. This is due to the fact that we start working on your order immediately after the payment is processed.

Please contact us immediately at: 1-855-400-4602 or by email: [email protected] A cancellation acknowledgement will be sent within 24 hours and fees refunded within 2 business days, subject to this Refund Policy.


Refunds

Since CustomResearchPapers.us is offering non-tangible irrevocable services, we do not issue refunds once the order is accomplished and the final draft is delivered to your account. As a customer you are responsible for providing complete and accurate details of your assignment when you fill out your order form, while our company guarantees the delivery of high quality, original and plagiarism-free draft that fairly matches the initial instructions.

However, we realize that exceptional circumstance can take place with regard to the character of the service we provide. Therefore, refunds and partial refunds may be offered on the following occasions:

1) Late Delivery – The order was delivered past the deadline

In case of a delay we will send the deadline extension request and notify you about new estimated delivery time in advance. Unless you reply to us with a cancellation request, we assume that you agreed to the new deadline and will only reimburse the money difference between the new delivery rate and the old one.

Please, note that late orders are not eligible for a full refund unless we receive a cancellation request prior to delivering the final draft to your account.

CustomResearchPapers.us will not be responsible for any technical failures and delays in delivery related to your mail-server or your internet service provider.

2) Low - Quality – The quality of paper didn’t match the standards set in the original instructions

If you feel that your order does not meet the requirements provided in your instructions, you are entitled to request FREE revisions of your draft within first 14 days after your order has been delivered. The process of revising your draft may involve the change of writer, if our Quality Assurance Department (QAD) decides that your current writer is unable to fulfill your revision request.

If you are still unhappy with your order, even after all efforts were made to revise and improve the final draft, our QAD will analyze the paper, take into consideration all discrepancies and decide on a refund percentage accordingly.

As a customer you are responsible for reviewing your order and verifying its quality before final approval. By clicking the ‘Approve’ button on your order page, you accept the rights to a final product and agree that any further failures of the paper will be your responsibility.

3) Plagiarism – The paper contained copied content without proper citations and references

We guarantee the delivery of authentic papers written from scratch per your instructions, with all citations and quotes properly referenced. To ensure that your paper is 100% original and plagiarism-free, we use the best plagiarism detection tools, such as Copyscape, Grammarly and Unplag.

Besides, an official plagiarism report can be provided with your order at no extra cost. Please, check the ‘Plagiarism Report’ box in the ‘Suggested extras’ when placing an order.

If, however, you have found that your paper contained a copied content that wasn’t detected by our software, and you can provide a valid proof of its occurrence, you may request a FREE revision of your order and have your draft rewritten within next 24-48 hours, or opt for a full refund.

4) Non - Delivery – The order was cancelled with prior notification

In a situation, when your order cannot be fulfilled due to unavailability of qualified writers (usually, during a peak season), missing sources or incomplete instructions, we reserve the right to cancel your order and refund the full amount.

As soon as we know that your order cannot be completed for either reason, your will be immediately notified by our Customer Support. You refund will be processed during the working hours of our Billing Department, but no later than 2 business days.

5) Wrong Charges – Any technical failures concerning the payment processing

In case of wrong or double charges occurring due some technical failures, we will provide you with a full refund. Additionally, we may ask you to contact the payment provider, as sometimes the issue cannot be resolved without a client’s involvement.


Disputes

We want all of our customers to be entirely happy with our service. We will always do our best to resolve any issues to our customers' full satisfaction. Therefore, we would ask that you please contact us and give us the opportunity to fix any problems with your order before raising any disputes with our payment provider or your credit card company.

Please, note that once you opt for a chargeback without giving a prior notice to our company, we consider this act as a breach of contract and unsolicited attempt to take an undue advantage of our service. Hence, we reserve the right to take legal actions and tackle this case accordingly.

Besides, our system will put your personal information on the ‘Blacklist’ shared with other custom writing services for the purpose of protecting our business against fraudulent clients.


Contact Us

Please note that our Customer Support team is ready to provide you with timely and efficient assistance. We will attempt to find the best convenient solution for your inquiry. If you have questions about our Refund Policy, please contact us by:


Phone: 1-855-462-4602
Email: [email protected]
Live chat: available on our website

To better assist you, we may ask for your order ID and other personal information, such as complete name, email address, etc. Once your inquiry is received and reviewed, we will send you an email notifying of our response. Please, allow 24-48 hours to get back to you.

Please, note that refund requests are accepted within 14 calendar days after your order has been delivered. You should accompany this request with detailed and grounded reasons why you are applying for a refund. Please make sure your request does not contradict our Terms of Service.

Once approved by our Billing Department, your refund will be processed within 2 business days. While we cannot make any guarantees as to how long our payment provider will take to credit your account, this will usually occur within 24 hours.